m0useanswered grow question 23d ago If u paid with CC, call your provider and say it never showed and they can issue you a charge back on them. aka a refund. Done it before.
Same its for garden seeds and plants. Don't mention cannabis as some of them are weird about it.
2nd the fact you should reach out to them on their official platforms. I've almost always get a reply from em on this site or email. but shit can fall though the cracks. and companies do charge.
If you did not order directly from them. then you need to reach out to the reseller who processed your order. Eg. attitude seed bank.