The first bad omen is tht they copy and pasted a large portion of their "contact us" page directly from another site... can you see it?
growdiaries.com/contact
-- BWAHHA (i didn't find this but definitely entertianed by its existence.)
they reply to some stuff, but i don't think they are well-staffed, so dont expect a quick turnaround. i have gotten replies before from them before, so it is possible. us the chat, use the infor
@growdiaries or whatever it is. that is all you can do without the personal address and cell# of the ppl that work there.
if they make it difficult to contact them that means they really don't want to be bothered by you (or me). interpret that as you will.