<span class="link_user">@AstrasGrow</span>, Hi there!
Thank you for your question and for taking part in the contest.
We’d like to clarify that, per the contest rules, first-place entries must clearly showcase Mars Hydro products in the submitted photo. During the final review, the photo selected for first place did not visibly include Mars Hydro products, and we were unable to verify this requirement through linked diaries.
After discussing this with the GrowDiaries team, they confirmed the rule was not fully considered during the initial selection. To keep the results fair and aligned with the contest criteria, the rankings were adjusted accordingly.
Regarding prizes: shipment was not arranged earlier as we were confirming the final results. Now that everything is finalized, we will be reaching out shortly to arrange delivery.
Thank you for your understanding and for being part of the community.
<span class="link_user">@MarsHydroLED</span> Help sponsor my journey to becoming a licensed cultivator over the next year and prepping for legal retail sales! I’d love to test out some lighting for my <span class="link_user">@CurrentCulture420Grown</span> 36-RDCW Under Current Bucket system! I will be documenting the steps along the way as well as covering the buildout of commercial space. Hopefully it will be a great resource for growers looking to take their grows to the next step!
Hey uncle, I was told to write to you here about using the TSW 2000 with a dimmable light (week 3). If you take a look at my diary and give me some advice on the lamp (right now % dimmer 35%, growbox 100x100x200 mammoth pro, pH 6.4, temperature 26 degrees (indoor)).
@Statman, sorry to jump in, a Uruguayan who knows his stuff with LEDs recommended for my tsw2000 with a grow of 120x120x200, 50% germination, 80% veg, and 100% flower. 🖖
@Blacklisted, I completely agree! I've had so many problems with Mars Hydro, starting with customer service and ending with their products running out quickly, not to mention other issues I've had! I would never recommend Mars Hydro even to a newbie! Much better Spider Farmer 🤙🏽
just got a SP 3000. Great job on that light. Love the removable driver/dimmer. My light came with the polarity of the light cables to driver were wrong. And as i have a uk plug the mains lead was not screwed propperly. I dont know who you use for the UK side of your distribution but the quality control should be looked at. The light would turn off and short out until i opened the cables and re did the screws.
Apart from those tiny, first world problems.. I love it and its a happy upgrade from my Eco 120..
I signed a contract with them for almost a year and then I didn't get my stuff and they never got back in touch, the worst part was that I missed an opportunity to sign a contract with another light brand.
Your unofficial reps are pissing away the ppl you sponsored. They're rude. No nothing about the products They're asking ppl to test. And well, shocking customer service
Very sad. As I love Mars-Hydro lights. Just not the ppl that work for you, on here anyways.
2 months I've been waiting on an answer for a light. And then finally after being passed from one useless rep to some1 with promise goes ahead and instead of seen all the hard work I've put into promoting your products, ( unofficial rep) "That Diary with the title SF/P 1000 did you buy these products or were you sponsored them" after asking for my contract and me explaining me waiting for 2 months. All apologies and then goes and says that. 1st thing she brings up after not hearing anything for a wk "oh sorry about not replying i was on a break for 7 days" and then that drivel up above. yet her and my past rep were both online, not that I mind waiting, as it's a light for free. But dickin me round for 2 months and then brings up a possible breach in a contract that didn't exist. (I'M NOT EVEN IN CONTRACT WITH YOUS ANYMORE) nor was it when that diary was made and even if so. They're my lights. I paid for them. And that's brough up. Not the other 40+ diaries promoting products 10 1000s of views. Answering Q about lights. Pushing them in answers, (As I fully understand how good your lights are, its just sad the customer service falls so far behind) really you need to put some training into them. I've had 4 unofficial reps and only Eleen was a dream Rep. Respectful, nice, helpful, knowledgeable and supportive.
Unbelievably Rude and crazy the way to treat someone who have been growing with your lights for a year. And no 1 else, and I've turned down 2 other chances for sponsorship in the past 2 months.
I really think 1 official rep. Some1 that knows your products, (and some1 who has an inkling about growing)
# Bring back @Eleen.
@gottagrowsometime, I understand you, they did the same to me, they blocked my emails and even Instagram! But I will never stop sharing my experience with them.
Many thanks to this awesome company!! @marshydroLED, always helpfull and kind, delivering kick-ass lights and letting me try out their SP-3000... You guys are awesome!!!
Mars Hydro I've seen people using your products and you guys get your game right but you could always use a little more percent I'm friends with dex the rapper well we were childhood friends cuz he is anxiety and depression and he's counting through Canada on a tour or I'm going with him through the whole tour and afterwards done we got a big ranch he told me to get in contact with you guys cuz he will promote you the stuff you he's looking for somebody to get flower off of he can't bring across the states
@Johnmike, lol. No way you'll get sponsored mate. You've no diaries. And what your rapper mate gonna promote the FC(S) in a rap lol.
Also, you need a minimum of likes, followers and grows
They made me cancel a collaboration with another company. After using my photos on their Instagram profile, they disappeared into thin air... it's not good behavior, especially when someone has created so many diaries for them (many more than those in the contract). I think I'm a good grower and I don't deserve this treatment... I will express my disappointment wherever I can, and I hope to get a response from them one day... considering I've been blocked on Instagram just because I explained what happened.
Well im new to mars world.. But their gt3×3×6 tent and their tsw2000 together are untouchable..i love their products..HIGHLY recommend both tent and light .. 💯💯💯
I ❤️my mars hydro combo💯🏆🏆🏆🏆💪💪💪💪💪
How many problems I had with them, after I publicly said what happened they blocked me from Instagram so that no one could read my experience... it's nice like this, having only positive comments among you. I wrote billions of emails and the response? As you all know, I really did a lot for Mars Hydro at the beginning but then? Maybe now you'll block this profile too, but this is my opinion on Mars Hydro...
Customer service 0
🤙🏽
@Pedrojuan, you should check out something like spider farmer (if you want something at the same price) or you can go for gavita, lumatek, growers republic....
Could I please have the Prizes that I Won in your November 2023 photo contest. I have send dozens of messages, here and on other platforms, and there is no answer as to why You have Failed to Follow-through on your Promise and Commitment. I hope you get it together soon! If you cannot figure it out, I’m really looking forward to wirking with Your Gear !!!!
Your outgoing message, is 9 months old.
And there are a Lot of Pissed users out here !
I’m having a hard time staying professional & Proper here in Public, with the World-Scale behaviour issues You guys are having.
Please get it together Humans!
I’m a supporter of your Gear and really Need what I’ve been Awarded!