@Experimentgreen thanks for the response... I've messaged and emailed them a few times but only got one response, saying they had now resolved the issue. But I was still experiencing the problem so I emailed and DM'd them again to let them know it wasn't resolved but I've had no response since. It's been three or four days since then and I emailed them back yesterday but still nothing. Just wanna update my diary tbh, about to harvest and want to get it all up there. No worries though, I'm sure they'll get it sorted.