Return for bc a replacement if you are still within the manufacturers time frame. Or ready out to spider farmer.
Sounds like they stand by their products and should be able to help- in some way.
From the manufacturer website:
“ 90 days ALL FREE warranty. Free components, repairing, and service can be provided within 3 months after delivery. 5 years of free components can be provided. 3 month -1 year: Free components, shipping fees of returning. Buyer needs pay 1-way shipping fees and repair fees. 1 year – 5 years: Free components. Buyer needs pay 2-way shipping fees and repairing fees.”
I hope this helps 🌱