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Anyone affiliated with Mars Hydro? Very disappointed with customer service

Tubington9started grow question 4y ago

My TS 1000’s controller/driver crapped the bed. Contacted customer support, told them the issue, they diagnosed based on videos i send, and was told they were sending replacement parts. 2 weeks later, no email confirmation and no reply to my previous 2 emails sent a week apart.

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Robertsanswered grow question 4y ago

Took me 3 weeks, and two attempts at them promising a over night part to me. I switched to Viparspectra then. Might wanna consider it. Keep the Mars for a back up after fixed. Is what happened to my tsl 2000. Look up Viparspectra Emily. Her handle is something like that. You will know when you see it. Great gal to work with.

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