Anyone affiliated with Mars Hydro? Very disappointed with customer service

Go back to where you bought it from eg amazon/store and tell them the issues. See if they can do anything about it. They might have good rapport with the rep. Follow up with customer support, reference any ticket numbers they may have provided you with. Try sending a new email form a different account or use the "contact us" form or "live chat" if they have it. these tend to go to main inboxes where everyone sees it. Keep reaching out till you hear word. Also check your SPAM folder for tracking links or replies. Don't snap or they will ignore you. still have to be calm and collected. If you used a credit card, you could call your cards 1800 and say a product you purchased with your card has failed and the company is not responding to your requests. Some cards have buyer protection for up to 90days after select purchases. You have some options. Keep at it. Good Luck!