By continuing to use the website or clicking Accept you consent to our cookies and personal data policy. For details please see Privacy Policy
Accept
Anyone affiliated with Mars Hydro? Very disappointed with customer service
Tubington9started grow question 2 years ago
My TS 1000’s controller/driver crapped the bed. Contacted customer support, told them the issue, they diagnosed based on videos i send, and was told they were sending replacement parts. 2 weeks later, no email confirmation and no reply to my previous 2 emails sent a week apart.
Solved
Setup. Lighting
like
Robertsanswered grow question 2 years ago
Took me 3 weeks, and two attempts at them promising a over night part to me. I switched to Viparspectra then. Might wanna consider it. Keep the Mars for a back up after fixed. Is what happened to my tsl 2000. Look up Viparspectra Emily. Her handle is something like that. You will know when you see it. Great gal to work with.
m0useanswered grow question 2 years ago
Go back to where you bought it from eg amazon/store and tell them the issues.
See if they can do anything about it. They might have good rapport with the rep.
Follow up with customer support, reference any ticket numbers they may have provided you with.
Try sending a new email form a different account or use the "contact us" form or "live chat" if they have it. these tend to go to main inboxes where everyone sees it.
Keep reaching out till you hear word.
Also check your SPAM folder for tracking links or replies.
Don't snap or they will ignore you. still have to be calm and collected.
If you used a credit card, you could call your cards 1800 and say a product you purchased with your card has failed and the company is not responding to your requests.
Some cards have buyer protection for up to 90days after select purchases.
You have some options.
Keep at it.
Good Luck!
like
Complain
Similar Grow Questions
Solved
Green_Man_420
Light intensityMy plants have been looking sad for a couple weeks. Tried everything then the other night I turned my light down to 40% giving a DLI of 28 they perked right up with 24 hours. I have now put it up to 60% giving a DLI off 39 will this be ok or should I keep it low. Week 2 flower.
Setup. Lighting
2 months ago
1
2
Solved
MrShortTermMemory
Lighting cycle for VEG stage. Is 24x7 OK?Hi,
Should I use the VEG lights 24x7 from the time I plant my seed until it's ready to bloom, or would something like 18 hours on and 6 hours off make more sense? Is there a "best practice" for veg lighting? It has worked for my first 3 grows. VIPARSPECTRA 600W LED
Thanks,
Mr.STMSetup. Lighting
a month ago
7
7
Solved
Lew420
Bad idea?Will a mars hydro TS1000 be too strong for a 60x60x140cm tent?
I have been using a TS600 and TS1000 in tandem in a tent 4x too big for the light level, I have been growing strong and tasty buds but with low yields so downsizing my tent size to maximise the light.Other. General questions
Setup. Lighting
3 months ago
3
3
Solved
hweixd
Got a Mars Hydro TS600, will it do alright?My plan is to grow only 1 plant, in a 40x40x120 tent. I know the tent is pretty small but hopefully i can do some training on the plant to grow wide
Will the light do until the end? 100wats, but no light dim possibility. Currently growing seedling at 13 dli at 60 cm
Setup. Lighting
2 months ago
1
1
Solved
girlwhogrows
best LED light 4x4Best LED grow light for a 4x4
Could anybody please suggest which LED light they would recommend for a 4x4 grow.
Willing to spend around £500 maximum as I really want to invest however most videos on YouTube are marketing their own. Really appreciate your advice.
Many thanks!
Setup. Lighting
a month ago
24
12
Solved
girlwhogrows
MarsHydro FCE4800 for a 4x4 grow?Is the MARS HYDRO FC-E4800 480w the best option to use for my 4x4 tent. Will be doing 9 CBD auto flowers as a hobby.
Would you suggest any alternatives?
Really appreciate all the advice and will be making my purchase with the advice you have all given me so far!
Setup. Lighting
a month ago
1
5
Solved
MarcoCasanova00
Too much light or PH imbalance?I dont know, something strange about the color, the spots on the leaves maybe? suggestions accepted. Maybe I need to add a fan ASAP, or let more air into the tent?
Dimmer is sset to 20% 25% , maybe I should give more light? or maybe less?
Leaves. Color - Yellow
Leaves. Color - Pale
Setup. Lighting
a month ago
2
2
Solved
sylix
What lamp to start growing (cheap)?I want to grow 1 or 2 plants but i cant find a cheap lamp for my preference. I ordered Northern Autos and DoSiDos Auto. Im planning to plant one of each.
I´ve got 36cmx36cmx140cm im growing without a box i will try building it myself. is it enough space for 2 plants and wich lamp
Setup. Lighting
25 days ago
13
10
Solved
girlwhogrows
what ppfd for 20/4 autoflower?Just bought the FC-4800 and before this I had always measured my light using inches away from canopy however I want to learn how to use the light using PPFD. I have found average measurements online but what should I aim for for a 20/4 autoflower schedule please?
Thankyou!
Setup. Lighting
25 days ago
2
5
Solved
BENY_TRUBY
ILUMINACIÓN ALTERNATIVA PARA PLÁNTULAS AUTOMÁTICAS EN EXTERIORTengo un reflector y unos neones TCL para poner mis plantas automáticas a crecer después de la germinación hasta que estén preparadas para estar en el balcón. Pero no funciona. ¿Alguien recomienda una bombilla normal que pueda utilizar hasta que reciba un nuevo reflector? GRACIAS
Setup. Lighting
Setup. Seedling
a year ago
1
Solved
TonkaSun
raise lights during stretch?Should I raise the lights during flower stretch to maintain the same distance from light source to canopy? I notice that my plants continue to get taller than most. I know the stretch is natural, but I'm wondering if constantly raising the lights with growth is the right approachWeek 12
Setup. Lighting
a year ago
2
1
Solved
bobo66
does anyone use sanlight q6w gen1 215w leds? how high do you keep them?I have 2 such lamps in a 4x4 tent, where I bought it, they said that there should be a distance of 50 cm between the two lights, but they didn't say how far I should keep the lights from the plants.. and who achieved what yield with it? https://www.divisionagro.ba/Products/Details/14
Setup. Lighting
a year ago
1
1
Solved
Hou_Stone
a good lamp ?Good morning,
Currently I have an hps and I'm looking to invest in a good lamp. Do you have a good one to recommend?
I have a room 100x100x200 cm
Currently I want to take the mars hydro fc3000 I am not sure if it is powerful enough for my room? I would like to have opinionsSetup. Lighting
a year ago
4
6
Solved
Goldenbags
Contemplating putting 2 plants outside. I have 8 in a 3x3 with Mars hydro tsw2000. It’s pretty tight in there. What do you guys think? Is 8 too many for the size and light? Or should I just leave them as is? I think the the pots are 3 possibly 5 gallon.
Week 4
Setup. Lighting
a year ago
8
8